Return policy

The buyer is entitled to return or to change the goods according Lithuanian legislation (Order No. 271 of the Minister of Economy dated on 29-06-2001 and Order No. 258 of the Minister of Economy dated on 17-08-2001) and during 14 days from the arrival of goods. Replacement and return are possible only if the goods were not used, not dirty, not custom made, the goods, labels and the package is not damaged. Buyer’s request regarding return or change of the goods should be given in written form and accompanied with the proof of purchase of goods. Buyer’s refund might be fulfilled in 5 working days after goods were returned to the Seller and the Seller confirmed that the goods are accepted as returned. 

The returns should be sent to the following address:

INDRĖ URBONAVIČIENĖ

ŽIEŽIRBŲ STR. 16,

LT-52191 KAUNAS

LITHUANIA

If you wish to return an item for exchange or refund, we suggest you do so through a secure and insured delivery service (like Lex Systems, UPS, DHL, DPD etc). We do not accept liability for non-received items. Typically, a return request will be processed within 48 hours of receipt. During busy periods, however, processing may take longer due to postal service delay or closure. This includes seasonal or promotional sales during very specific times like Christmas and New Year’s.